1. long warranty period, no mileage limitation
2. 24 months for Lorry truck, tractor
3. 18 months for special trucks
4. 12 months for dumpers
5. 6 months for non-road dumpers
SERVICE
WARRANTY CLAUSE
INDUSTRY'S FASTEST SERVICE RESPONSE
1. Response in 30 minutes,directly judge at the scene
2. 2 hours for Simple failure
3. 8 hours for Normal failure
4. 72 hours for Major failure
5. 5 days for Catastrophic failure
6. 7 days for sophisticated failure
INDUSTRY OPTIMAL ALLIANCE POLICY SUPPORT
1. Hour-fee policy (Best in the industry)
2. Part-compensation rates (Best in the industry)
3. Trip subsidy (The first in the industry)
4. Vehicle PDl (The first in the industry
5. Communicaion fee (Newly added in the industry )
6. Company image construction subsidy
COMPREHENSIVE SERVICE SUPPORT
According to the standardized system and process file , SHACMAN combines the the advantage of the domestic and abroad resource and builds up the'Headquarter+Abroad Office+Service Network+Specialist' guarantee system to provide the full-scale service guarantee for the customers
INNOVATIVE SERVICE
Customer-centered and innovative service model provides the customized service plan and value-added service in order to create the maximum value for the customers
CREATIVE SERVICE MODE
The company provides varied service mode to the customers, for instance, outsourcing service, hosting service to satisfiy the customers' need.
CUSTOMIZED SERVICE PLAN
According to different customers, SHACMAN supplies the customized service plan, guarantees the attendance rate and brings the greatest value to the customers.
VALUE-ADDED SERVICE
Other than providing the basic service, SHACMAN also creates the new service advantages for the customers,exceeding their expectation.
BASIC ACCESSORIES SUPPORT
The combined mode of oversea channel-reserve and the parts precise pre-reserve assists to increase the parts quantity in the market and support the regional parts guarantee scheme. It helps the customers to obtain the parts in a faster and more convenient way.
CHANNEL-RESERVE
Shacman strives to Improve the terminal supplying ability. The company supplies 120 million CNY original parts to the oversea-channel annually.
ACCURATE PRE-RESERVE
According to the vehicle data analysis, Shacman has already pre-reserved the parts in 21 countries. From 2017 to 2019 Shacman has pre-reserved 50 million CNY parts.
LOCALIZED PARTS-STORAGE CENTER
For the important customers and the logistics lines(For instance,East Africa cross-border logistics), Shacman has built up self-operated parts centers to guarantee the efficiency of the vehicle operation.
PLATFORM SUPPORT
Bom parts searching platform,SHACMAN Vehicle BOM analysis system,The platform helps the customers to search the details of the parts they purchased. It also helps the customers to compare parts from the multip-type vehicles...
VEHICLE PARTS DATA SUPPORT
The data base of the SHACMAN vehicle parts provides the detailed information of the parts . It can supply the data-support to the cargo weight estimation, loading, parts recognizing, terminal parts sale,etc.
MAINTENANCE PARTS SUPPORT
In order to save the maintenance cost for the customers, Shacman chooses competitive parts for the customers according to the market research.